Sirvoy Vault Issue - Incident details - Sirvoy - Status

Sirvoy Vault Issue

Resolved

Major outage

Started about 2 years agoJuly 18, 2024Lasted about 6 hoursJuly 18, 202410:35 PMJuly 19, 20244:24 AMUTC

Affected

Payments & Invoicing

Sirvoy Vault

Updates

Resolved
July 19, 2024 at 4:24 AMUTC
Resolved
July 19, 2024 at 4:24 AMUTC
During the time periods mentioned below, an issue at a third-party provider caused our "Sirvoy Vault" feature not to work as expected. You couldn't access saved CC details in the "Booking" view as a consequence of this problem. The possibility to add CC details manually and the saving of CC details for bookings originating from channels were not affected. The issue has now been resolved.

We are sorry for the inconvenience. Please contact us at support@sirvoy.com if you have any questions regarding this.
Identified
July 18, 2024 at 10:35 PMUTC
Identified
July 18, 2024 at 10:35 PMUTC
An issue at a third-party provider is currently causing our "Sirvoy Vault" feature not to work as expected. It causes you not to be able to view already saved CC details on the "Booking" view in Sirvoy. However, you can still manually add new CC details to bookings, and CC details for bookings originating from channels will still be added.

We are sorry for the inconvenience. Please contact us at support@sirvoy.com if you have any questions regarding this.