Sirvoy - Sirvoy Vault Issue – Incident details

All systems operational

Sirvoy Vault Issue

Resolved
Partial outage 50 %
Started 3 months agoLasted about 2 hours

Affected

Payments & Invoicing

Partial outage from 5:30 PM to 7:11 PM

Sirvoy Vault

Partial outage from 5:30 PM to 7:11 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    An issue with the Sirvoy Vault is currently causing a crash error when using text message (SMS) authentication to retrieve credit card details. This affects the ability to view already saved credit card information in the “Booking” view.

    Viewing credit card details by using the Google Authenticator message still works as expected.

    Our team is actively working on a solution, and we will update this status once the issue is resolved.

    We apologize for the inconvenience. If you have any questions, please contact us at support@sirvoy.com.