Sirvoy - Live Chat Support Issues – Incident details

All systems operational

Live Chat Support Issues

Resolved
Major outage
Started about 1 month agoLasted about 10 hours

Affected

Support Desk

Major outage from 7:00 AM to 4:37 PM

Updates
  • Resolved
    UTC
    Resolved

    A third-party provider recently experienced an issue which caused a temporary outage to our Support chat. We would like to inform you that this problem has since been resolved and normal service is resumed.

    We apologise for any inconvenience.

  • Identified
    UTC
    Identified

    A third-party provider is experiencing an issue which is currently causing our Support chat to malfunction. We will update the blog when the problem has been resolved, but in the meantime chat support might take longer than expected to be attended to. You can also reach us by sending an email to support@sirvoy.com and we will get back to you as soon as possible.

    We apologise for any inconvenience.