Sirvoy - SMS Delivery Issue – Incident details

SMS experiencing partial outage

SMS Delivery Issue

Identified
Partial outage
Started 5 days ago

Affected

Messaging services

Partial outage from 5:00 AM to 12:00 AM

SMS

Partial outage from 5:00 AM to 12:00 AM

Updates
  • Identified
    UTC
    Identified

    At the moment, customers may experience issues with SMS delivery to Austrian (+43) phone numbers.
    This may affect:
    • SMS messages sent to guests
    Please use email instead of SMS where possible.
    • SMS verification codes for Sirvoy account login and Sirvoy Vault access
    Please use a different available authentication method instead of SMS.

    We apologise for any inconvenience and are working with our SMS provider to resolve the issue as soon as possible.
    We will update this blog as soon as we have more information.