Sirvoy - SMS delivery status may incorrectly show as pending – Incident details

All systems operational

SMS delivery status may incorrectly show as pending

Resolved
Degraded performance
Started 2 days agoLasted about 5 hours

Affected

Messaging services

Degraded performance from 9:00 AM to 2:28 PM, Operational from 2:28 PM to 2:28 PM

SMS

Degraded performance from 9:00 AM to 2:28 PM, Operational from 2:28 PM to 2:28 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We are investigating an issue where SMS delivery statuses in Sirvoy may incorrectly show as pending, even when the SMS has been delivered.

    SMS delivery itself is not expected to be affected, but the displayed status may be incorrect.