Sirvoy Status - Incident history

Airbnb Availability/Prices Updates Outage

2026-06-03T02:00:00.000+00:00

Type: Incident

Duration: 2 days, 1 hour and 11 minutes

Affected Components: Airbnb

Jun 3, 02:00:00 GMT+0
Identified - Airbnb is experiencing an outage involving the retrieval of Sirvoy availability and price updates, they are not being accepted by Airbnb. There could be a resulting temporary discrepancy in availability and prices while this outage lasts. All pending updates will be retried, so no action is needed on your part..

Jun 5, 03:11:00 GMT+0
Resolved - Airbnb experienced an outage that has been solved now. The outage involved Airbnb not accepting Sirvoy updates of availability and prices. There could have been a temporary discrepancy of availability if you received bookings during this outage period. Airbnb fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part..

SMS delivery status may incorrectly show as pending

2026-05-26T09:00:00.000+00:00

Type: Incident

Duration: 5 hours and 28 minutes

Affected Components: SMS

May 26, 09:00:00 GMT+0
Identified - We are investigating an issue where SMS delivery statuses in Sirvoy may incorrectly show as **pending**, even when the SMS has been delivered. SMS delivery itself is **not expected to be affected**, but the displayed status may be incorrect..

May 26, 14:28:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 26, 14:28:01 GMT+0
Resolved - This incident has been resolved. SMS messages sent after the fix will show the correct delivery status. SMS messages sent before the fix may still show as “Pending,” even if they were successfully delivered to the recipient..

Expedia Outage

2026-05-24T07:38:00.000+00:00

Type: Incident

Duration: 3 hours and 16 minutes

Affected Components: Expedia

May 24, 19:30:00 GMT+0
Resolved - The Expedia outage has now been resolved. The issue affected both the retrieval of bookings into Sirvoy and Expedia’s acceptance of availability and price updates. **Booking retrieval:** Bookings made on Expedia during the outage will automatically import to Sirvoy over time. Please verify a few hours after the outage has ended that all bookings were imported successfully. Expedia offers fallback solutions for receiving bookings, modifications, and cancellations by email during outages. **Availability and prices:** Expedia has fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part. If you received bookings during the outage period, there could have been a temporary discrepancy of availability. .

May 24, 07:38:00 GMT+0
Identified - Expedia is experiencing an outage that has not yet been resolved. This is affecting both the retrieval of bookings into Sirvoy and Expedia’s acceptance of Sirvoy availability and price updates. **Booking retrieval (Expedia → Sirvoy):** During the outage, bookings and updates made in Expedia are not sent to Sirvoy. After the outage is resolved, Expedia will send any missing bookings and updates to Sirvoy over time. Expedia offers fallback solutions for receiving bookings, modifications, and cancellations by email during outages. **Availability and price updates (Sirvoy → Expedia):** Availability and price updates are not being accepted by Expedia. This may result in a temporary discrepancy in availability and prices while the outage lasts. All pending updates will be retried, so no action is needed on your part. There will be an update here when the outage resolves..

Booking.com Booking Retrieval Outage

2026-05-21T10:35:00.000+00:00

Type: Incident

Duration: 3 hours and 54 minutes

Affected Components: Booking.com

May 21, 14:29:00 GMT+0
Resolved - The Booking.com outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 36h. If you seem to have bookings from Booking.com that don't appear in Sirvoy even after 36h then please email us at [support@sirvoy.com](mailto:support@sirvoy.com) to let us know and include your username in the email. Any cancellations made during the outage will not be automatically retrieved. If you did receive cancellations, please email us the reservation number and we will be able to update the booking to its cancelled status..

May 21, 10:35:00 GMT+0
Identified - Booking.com is experiencing an outage that hasn't yet been resolved. Please be aware that bookings made in Booking.com will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings. If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Booking.com if you can set up a "fall back" method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..

Airbnb Booking Retrieval Outage

2026-05-19T02:30:00.000+00:00

Type: Incident

Duration: 4 hours and 2 minutes

Affected Components: Airbnb

May 19, 06:32:00 GMT+0
Resolved - The Airbnb outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 24h. If you seem to have bookings from Airbnb that don't appear in Sirvoy even after 24h you have the option to import these into Sirvoy. Please go to Settings -> Channels -> Airbnb and click “Edit” to check the import tool. Any cancellations made during the outage will not be automatically retrieved. If you did receive cancellations, please email us the reservation number and we will be able to update the booking to its cancelled status..

May 19, 02:30:00 GMT+0
Identified - Airbnb is experiencing an outage that hasn't yet been resolved. Please be aware that bookings made in Airbnb will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings..

Expedia Availability/Prices Updates Outage

2026-05-12T17:41:00.000+00:00

Type: Incident

Duration: 1 hour and 33 minutes

Affected Components: Expedia

May 12, 17:41:00 GMT+0
Identified - Expedia is experiencing an outage involving the retrieval of Sirvoy availability and price updates, they are not being accepted by Expedia. There could be a resulting temporary discrepancy of availability and prices while this outage lasts. All pending updates will be retried, so no action is needed on your part..

May 12, 19:14:00 GMT+0
Resolved - Expedia experienced an outage that has been solved now. The outage involved Expedia not accepting Sirvoy updates of availability and prices. There could have been a temporary discrepancy of availability if you received bookings during this outage period. Expedia fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part..

SMS Delivery Issue

2026-05-07T07:29:00.000+00:00

Type: Incident

Duration: 1 day, 13 hours and 31 minutes

Affected Components: SMS

May 7, 07:29:00 GMT+0
Identified - We are currently experiencing an issue affecting SMS delivery for some customers. This is due to an outage with our third-party SMS providers. As a result, some SMS messages may be delayed or not delivered at this time. Messages currently queued will be delivered automatically once service has been restored. Our provider is actively working to resolve the issue, and we are monitoring the situation closely. We apologise for any inconvenience this may cause and will provide further updates as soon as more information becomes available. .

May 8, 21:00:00 GMT+0
Resolved - The problem that resulted in non-delivery of SMS has been resolved. This was caused by a temporary performance issue at our SMS providers side. If you sent any SMS during the outage period please make sure to resend it. Area affected: Globally.

Agoda Booking Retrieval Outage

2026-04-20T07:52:00.000+00:00

Type: Incident

Duration: 3 hours and 43 minutes

Affected Components: Agoda

Apr 20, 11:35:00 GMT+0
Resolved - The Agoda outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 24h. If you seem to have bookings from Agoda that don’t appear in Sirvoy even after 24h then please email us at support@sirvoy.com to let us know and include your username in the email..

Apr 20, 07:52:00 GMT+0
Identified - Agoda is experiencing an outage that hasn't yet been resolved. Please be aware that bookings made in Agoda will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings. If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Agoda if you can set up a "fall back" method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..

Expedia Outage

2026-04-19T10:59:00.000+00:00

Type: Incident

Duration: 2 hours and 11 minutes

Affected Components: Expedia

Apr 19, 10:59:00 GMT+0
Identified - Expedia is experiencing an outage that has not yet been resolved. This is affecting both the retrieval of bookings into Sirvoy and Expedia’s acceptance of Sirvoy availability and price updates. **Booking retrieval (Expedia → Sirvoy):** During the outage, bookings and updates made in Expedia are not sent to Sirvoy. After the outage is resolved, Expedia will send any missing bookings and updates to Sirvoy over time. Expedia offers fallback solutions for receiving bookings, modifications, and cancellations by email during outages. **Availability and price updates (Sirvoy → Expedia):** Availability and price updates are not being accepted by Expedia. This may result in a temporary discrepancy in availability and prices while the outage lasts. All pending updates will be retried, so no action is needed on your part. There will be an update here when the outage resolves..

Apr 19, 14:42:00 GMT+0
Resolved - The Expedia outage has now been resolved. The issue affected both the retrieval of bookings into Sirvoy and Expedia’s acceptance of availability and price updates. **Booking retrieval:** Bookings made on Expedia during the outage will automatically import to Sirvoy over time. Please verify a few hours after the outage has ended that all bookings were imported successfully. Expedia offers fallback solutions for receiving bookings, modifications, and cancellations by email during outages. **Availability and prices:** Expedia has fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part. If you received bookings during the outage period, there could have been a temporary discrepancy of availability. .

Expedia Outage

2026-04-04T19:00:00.000+00:00

Type: Incident

Duration: 1 hour and 25 minutes

Affected Components: Expedia

Apr 4, 19:00:00 GMT+0
Identified - Expedia is experiencing an outage that has not yet been resolved. This is affecting both the retrieval of bookings into Sirvoy and Expedia’s acceptance of Sirvoy availability and price updates. **Booking retrieval (Expedia → Sirvoy):** During the outage, bookings and updates made in Expedia are not sent to Sirvoy. After the outage is resolved, Expedia will send any missing bookings and updates to Sirvoy over time. Expedia offers fallback solutions for receiving bookings, modifications, and cancellations by email during outages. **Availability and price updates (Sirvoy → Expedia):** Availability and price updates are not being accepted by Expedia. This may result in a temporary discrepancy in availability and prices while the outage lasts. All pending updates will be retried, so no action is needed on your part. There will be an update here when the outage resolves..

Apr 4, 20:25:00 GMT+0
Resolved - The Expedia outage has now been resolved. The issue affected both the retrieval of bookings into Sirvoy and Expedia’s acceptance of availability and price updates. **Booking retrieval:** Bookings made on Expedia during the outage will automatically import to Sirvoy over time. Please verify a few hours after the outage has ended that all bookings were imported successfully. Expedia offers fallback solutions for receiving bookings, modifications, and cancellations by email during outages. **Availability and prices:** Expedia has fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part. If you received bookings during the outage period, there could have been a temporary discrepancy of availability. .

Booking.com Booking Retrieval Outage

2026-03-29T02:45:00.000+00:00

Type: Incident

Duration: 23 minutes

Affected Components: Booking.com

Mar 29, 02:45:00 GMT+0
Identified - Booking.com is experiencing an outage that hasn't yet been resolved. Please be aware that bookings made in Booking.com will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings. If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Booking.com if you can set up a "fall back" method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..

Mar 29, 03:08:00 GMT+0
Resolved - The Booking.com outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 36h. If you seem to have bookings from Booking.com that don't appear in Sirvoy even after 36h then please email us at [support@sirvoy.com](mailto:support@sirvoy.com) to let us know and include your username in the email. Any cancellations made during the outage will not be automatically retrieved. If you did receive cancellations, please email us the reservation number and we will be able to update the booking to its cancelled status..

Booking.com Booking Retrieval Outage

2026-03-24T14:43:00.000+00:00

Type: Incident

Duration: 1 hour and 17 minutes

Affected Components: Booking.com

Mar 24, 16:00:00 GMT+0
Resolved - The Booking.com outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 36h. If you seem to have bookings from Booking.com that don't appear in Sirvoy even after 36h then please email us at [support@sirvoy.com](mailto:support@sirvoy.com) to let us know and include your username in the email. Any cancellations made during the outage will not be automatically retrieved. If you did receive cancellations, please email us the reservation number and we will be able to update the booking to its cancelled status..

Mar 24, 14:43:00 GMT+0
Identified - Booking.com is experiencing an outage that hasn't yet been resolved. Please be aware that bookings made in Booking.com will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings. If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Booking.com if you can set up a "fall back" method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..

Airbnb Availability/Prices Updates Outage

2026-03-24T01:00:00.000+00:00

Type: Incident

Duration: 1 hour and 25 minutes

Affected Components: Airbnb

Mar 24, 01:00:00 GMT+0
Identified - Airbnb is experiencing an outage involving the retrieval of Sirvoy availability and price updates, they are not being accepted by Airbnb. There could be a resulting temporary discrepancy in availability and prices while this outage lasts. All pending updates will be retried, so no action is needed on your part..

Mar 24, 02:25:00 GMT+0
Resolved - Airbnb experienced an outage that has been solved now. The outage involved Airbnb not accepting Sirvoy updates of availability and prices. There could have been a temporary discrepancy of availability if you received bookings during this outage period. Airbnb fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part..

Sirvoy Vault Issue

2026-03-17T17:30:00.000+00:00

Type: Incident

Duration: 1 hour and 41 minutes

Affected Components: Sirvoy Vault

Mar 17, 17:30:00 GMT+0
Identified - An issue with the Sirvoy Vault is currently causing a crash error when using text message (SMS) authentication to retrieve credit card details. This affects the ability to view already saved credit card information in the “Booking” view. Viewing credit card details by using the Google Authenticator message still works as expected. Our team is actively working on a solution, and we will update this status once the issue is resolved. We apologize for the inconvenience. If you have any questions, please contact us at [support@sirvoy.com](mailto:support@sirvoy.com)..

Mar 17, 19:11:27 GMT+0
Resolved - This incident has been resolved..

Booking.com Booking Retrieval Outage

2026-03-11T13:40:00.000+00:00

Type: Incident

Duration: 36 minutes

Affected Components: Booking.com

Mar 11, 13:40:00 GMT+0
Identified - Booking.com is experiencing an outage that hasn't yet been resolved. Please be aware that bookings made in Booking.com will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings. If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Booking.com if you can set up a "fall back" method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..

Mar 11, 14:16:00 GMT+0
Resolved - The Booking.com outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 36h. If you seem to have bookings from Booking.com that don't appear in Sirvoy even after 36h then please email us at [support@sirvoy.com](mailto:support@sirvoy.com) to let us know and include your username in the email. Any cancellations made during the outage will not be automatically retrieved. If you did receive cancellations, please email us the reservation number and we will be able to update the booking to its cancelled status..

BookVisit Booking Retrieval Outage

2026-03-10T15:00:00.000+00:00

Type: Incident

Duration: 18 hours and 58 minutes

Affected Components: BookVisit

Mar 10, 15:00:00 GMT+0
Identified - BookVisit is experiencing an outage that hasn't yet been resolved. Please be aware that bookings made in BookVisit will not automatically transfer to your Sirvoy account during the outage. We advise you to manually register the bookings that have been made in BookVisit but have not been automatically registered in Sirvoy..

Mar 11, 09:58:09 GMT+0
Resolved - Check the [BookVisit import page](https://secured.sirvoy.com/settings/channels/bookvisit/import) for any bookings or updates that have not been applied in Sirvoy. If so, manually import them. If bookings were both automatically imported and manually added, delete the manually added versions. If you would like any help, contact us at support@sirvoy.com..

Booking.com Booking Retrieval Outage

2026-03-06T10:10:00.000+00:00

Type: Incident

Duration: 39 minutes

Affected Components: Booking.com

Mar 6, 10:10:00 GMT+0
Identified - Booking.com is experiencing an outage that hasn't yet been resolved. Please be aware that bookings made in Booking.com will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings. If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Booking.com if you can set up a "fall back" method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..

Mar 6, 10:49:00 GMT+0
Resolved - The Booking.com outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 36h. If you seem to have bookings from Booking.com that don't appear in Sirvoy even after 36h then please email us at [support@sirvoy.com](mailto:support@sirvoy.com) to let us know and include your username in the email. Any cancellations made during the outage will not be automatically retrieved. If you did receive cancellations, please email us the reservation number and we will be able to update the booking to its cancelled status..

Booking.com Booking Retrieval Outage

2026-03-05T11:01:00.000+00:00

Type: Incident

Duration: 3 days, 20 hours and 4 minutes

Affected Components: Booking.com

Mar 5, 11:01:00 GMT+0
Identified - Booking.com is experiencing an outage that hasn't yet been resolved. Please be aware that bookings made in Booking.com will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings. If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Booking.com if you can set up a "fall back" method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..

Mar 5, 11:33:00 GMT+0
Resolved - The [Booking.com](http://Booking.com) outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 36h. If you seem to have bookings from [Booking.com](http://Booking.com) that don't appear in Sirvoy even after 36h then please email us at [**support@sirvoy.com**](mailto:support@sirvoy.com) to let us know and include your username in the email. Any cancellations made during the outage will not be automatically retrieved. If you did receive cancellations, please email us the reservation number and we will be able to update the booking to its cancelled status..

BookVisit Booking Retrieval Outage

2026-03-03T16:55:00.000+00:00

Type: Incident

Duration: 2 hours and 23 minutes

Affected Components: BookVisit

Mar 3, 19:18:00 GMT+0
Resolved - Check the [BookVisit import page](https://secured.sirvoy.com/settings/channels/bookvisit/import) for any bookings or updates that have not been applied in Sirvoy. If so, manually import them. If bookings were both automatically imported and manually added, delete the manually added versions. If you would like any help, contact us at support@sirvoy.com..

Mar 3, 16:55:00 GMT+0
Identified - BookVisit is experiencing an outage that hasn't yet been resolved. Please be aware that bookings made in BookVisit will not automatically transfer to your Sirvoy account during the outage. We advise you to manually register the bookings that have been made in BookVisit but have not been automatically registered in Sirvoy..

Airbnb Availability/Prices Updates Outage

2026-02-28T12:08:00.000+00:00

Type: Incident

Duration: 40 minutes

Affected Components: Airbnb

Feb 28, 12:08:00 GMT+0
Identified - Airbnb is experiencing an outage involving the retrieval of Sirvoy availability and price updates, they are not being accepted by Airbnb. There could be a resulting temporary discrepancy in availability and prices while this outage lasts. All pending updates will be retried, so no action is needed on your part..

Feb 28, 12:48:00 GMT+0
Resolved - Airbnb experienced an outage that has been solved now. The outage involved Airbnb not accepting Sirvoy updates of availability and prices. There could have been a temporary discrepancy of availability if you received bookings during this outage period. Airbnb fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part..

Booking.com Booking Retrieval Outage

2026-02-27T15:05:00.000+00:00

Type: Incident

Duration: 4 hours and 41 minutes

Affected Components: Booking.com

Feb 27, 19:46:00 GMT+0
Resolved - This incident has been resolved..

Feb 27, 15:05:00 GMT+0
Identified - Booking.com is experiencing an outage that hasn't yet been resolved. Please be aware that bookings made in Booking.com will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings. If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Booking.com if you can set up a "fall back" method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..

Booking.com Availability/Prices Updates Outage

2026-02-27T14:06:00.000+00:00

Type: Incident

Duration: 1 hour and 10 minutes

Affected Components: Booking.com

Feb 27, 15:16:00 GMT+0
Resolved - Booking.com experienced an outage that has been solved now. The outage involved Booking.com not accepting Sirvoy updates of availability and prices. There could have been a temporary discrepancy of availability if you received bookings during this outage period. Booking.com fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part..

Feb 27, 14:06:00 GMT+0
Identified - Booking.com is experiencing an outage involving the retrieval of Sirvoy availability and price updates, they are not being accepted by Booking.com. There could be a resulting temporary discrepancy of availability and prices while this outage lasts. All pending updates will be retried, so no action is needed on your part..

Email Delivery Issue

2026-02-23T17:55:00.000+00:00

Type: Incident

Duration: 2 days, 8 hours and 5 minutes

Affected Components: Emails

Feb 26, 02:00:00 GMT+0
Resolved - The issue that caused delays in email delivery to Microsoft domains ([live.com](http://live.com), [hotmail.com](http://hotmail.com), [outlook.com](http://outlook.com), [msn.com](http://msn.com)) has been resolved. Most affected emails have now been delivered. However, some messages may have failed due to timeouts. Please verify delivery and resend if necessary. We apologize for any inconvenience caused..

Feb 23, 17:55:00 GMT+0
Identified - At the moment, some customers may experience delays in email delivery to Microsoft email domains, including live.com, hotmail.com, and outlook.com. Emails are temporarily delayed but are still being retried automatically. We are closely monitoring the situation together with our email provider. We apologize for any inconvenience and will share further updates as soon as more information becomes available..

Live Support Temporary Unavailable

2026-02-21T10:00:14.080+00:00

Type: Incident

Duration: 44 minutes

Affected Components: Support Desk

Feb 21, 10:00:14 GMT+0
Identified - A third-party provider is experiencing an issue which is currently causing our **Support phone** to malfunction. We will update the blog when the problem has been resolved, but in the meantime please feel free to use the chat function or send an email to support@sirvoy.com and we will get back to you as soon as possible. We apologise for any inconvenience..

Feb 21, 10:44:14 GMT+0
Resolved - This incident has been resolved..

Live Support Temporary Unavailable

2026-02-21T09:00:00.000+00:00

Type: Incident

Duration: 7 hours and 18 minutes

Affected Components: Support Desk

Feb 21, 09:00:00 GMT+0
Identified - A third-party provider is experiencing an issue which is currently causing our **Support phone** to malfunction. We will update the blog when the problem has been resolved, but in the meantime please feel free to **contact us by chat or send an email** to support@sirvoy.com and we will get back to you as soon as possible. We apologise for any inconvenience..

Feb 21, 16:18:28 GMT+0
Resolved - A third-party provider recently experienced an issue which caused a temporary outage to our Support chat and phone lines. We would like to inform you that this problem has since been resolved and normal service is resumed. We apologise for any inconvenience..

Maintenance in Progress – Booking.com Integration

2025-08-14T06:00:00.000+00:00

Type: Maintenance

Duration: 40 minutes

Affected Components: Booking.com

Aug 14, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 14, 06:40:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 14, 06:00:00 GMT+0
Identified - We are currently performing brief maintenance on the [Booking.com](http://Booking.com) integration. During this time, **new reservations coming from** [**Booking.com**](http://Booking.com) **are temporarily delayed**, and **updates sent to** [**Booking.com**](http://Booking.com) **are paused**. Please rest assured that **any reservations or updates that occur during this window will be automatically processed** as soon as the maintenance is completed. Thank you for your understanding. — The Sirvoy Team.

Upcoming Scheduled Maintenance

2025-08-12T14:26:00.000+00:00

Type: Maintenance

Duration: 5 minutes

Affected Components: Booking.com

Aug 12, 14:31:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 12, 14:26:01 GMT+0
Identified - Maintenance is now in progress.

Aug 12, 14:26:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Upcoming Scheduled Maintenance

2024-11-04T04:00:00.000+00:00

Type: Maintenance

Affected Components: Backend, PayPal, Myallocator, Payer, Peppol, Support Desk, Website Builder, Siteminder, TripAdvisor, Stripe, iCal, Booking Engine, Hostelworld, Payson, Emails, SMS, Agoda, Google Hotel Ads, Website, BookVisit, Booking.com, Sirvoy Vault, Expedia, Airbnb

Nov 4, 04:00:00 GMT+0
Completed - In order to improve security, reliability, and operational performance, we have scheduled routine maintenance on Sirvoy’s servers. Our system will be temporarily unavailable on 2024-11-04 at 04:00 AM UTC Please note: * Procure any information you may need from the system before the scheduled maintenance begins. * Although channel bookings should be retrieved automatically when the maintenance is over, we recommend manually verifying them. * If connected to Expedia, set up the "fallback" solution there to ensure that you receive bookings through email or fax during longer outages..