Sirvoy - Notice history

Security experiencing degraded performance

Website - Operational

100% - uptime
Apr 2026 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2026
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Backend - Operational

100% - uptime
Apr 2026 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2026
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Booking Engine - Operational

100% - uptime
Apr 2026 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2026
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Jun 2026

Website Builder - Operational

100% - uptime
Apr 2026 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2026
May 2026
Jun 2026

Support Desk - Operational

100% - uptime
Apr 2026 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2026
May 2026
Jun 2026

Security - Degraded performance

100% - uptime
Apr 2026 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2026
May 2026
Jun 2026

Notice history

Jun 2026

Security notice: phishing emails impersonating Sirvoy
  • Investigating
    Investigating

    We are aware that some users are receiving phishing emails impersonating Sirvoy. These emails may contain suspicious links or lead to fake login pages designed to look like Sirvoy.

    Please be careful with unexpected emails claiming to be from Sirvoy. Do not click suspicious links, open unexpected attachments, or enter your login details unless you are sure the message is legitimate. If you are unsure, contact Sirvoy Support and we will help verify it.

    Always log in to Sirvoy directly at:

    secured.sirvoy.com

    As a precaution, please check your recent account activity in Sirvoy under:

    Settings > Users > Your activity
    or
    User Profile > Your Activity

    If you see activity you do not recognize, or if you entered your login details through a suspicious email, please change the passwords for both your Sirvoy account and the email account connected to your Sirvoy login. Then contact Sirvoy Support so we can help review the account.

    Our team is actively investigating the reports.

Airbnb Availability/Prices Updates Outage
  • Resolved
    Resolved

    Airbnb experienced an outage that has been solved now. The outage involved Airbnb not accepting Sirvoy updates of availability and prices. There could have been a temporary discrepancy of availability if you received bookings during this outage period. Airbnb fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part.

  • Identified
    Identified

    Airbnb is experiencing an outage involving the retrieval of Sirvoy availability and price updates, they are not being accepted by Airbnb. There could be a resulting temporary discrepancy in availability and prices while this outage lasts. All pending updates will be retried, so no action is needed on your part.

May 2026

SMS delivery status may incorrectly show as pending
  • Resolved
    Resolved

    This incident has been resolved. SMS messages sent after the fix will show the correct delivery status.

    SMS messages sent before the fix may still show as “Pending,” even if they were successfully delivered to the recipient.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We are investigating an issue where SMS delivery statuses in Sirvoy may incorrectly show as pending, even when the SMS has been delivered.

    SMS delivery itself is not expected to be affected, but the displayed status may be incorrect.

Expedia Outage
  • Resolved
    Resolved

    The Expedia outage has now been resolved. The issue affected both the retrieval of bookings into Sirvoy and Expedia’s acceptance of availability and price updates.

    Booking retrieval:
    Bookings made on Expedia during the outage will automatically import to Sirvoy over time. Please verify a few hours after the outage has ended that all bookings were imported successfully.

    Expedia offers fallback solutions for receiving bookings, modifications, and cancellations by email during outages.

    Availability and prices:
    Expedia has fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part.

    If you received bookings during the outage period, there could have been a temporary discrepancy of availability.

  • Identified
    Identified

    Expedia is experiencing an outage that has not yet been resolved. This is affecting both the retrieval of bookings into Sirvoy and Expedia’s acceptance of Sirvoy availability and price updates.

    Booking retrieval (Expedia → Sirvoy):
    During the outage, bookings and updates made in Expedia are not sent to Sirvoy. After the outage is resolved, Expedia will send any missing bookings and updates to Sirvoy over time.

    Expedia offers fallback solutions for receiving bookings, modifications, and cancellations by email during outages.

    Availability and price updates (Sirvoy → Expedia):
    Availability and price updates are not being accepted by Expedia. This may result in a temporary discrepancy in availability and prices while the outage lasts. All pending updates will be retried, so no action is needed on your part.

    There will be an update here when the outage resolves.

Booking.com Booking Retrieval Outage
  • Resolved
    Resolved

    The Booking.com outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 36h. If you seem to have bookings from Booking.com that don't appear in Sirvoy even after 36h then please email us at support@sirvoy.com to let us know and include your username in the email. Any cancellations made during the outage will not be automatically retrieved. If you did receive cancellations, please email us the reservation number and we will be able to update the booking to its cancelled status.

  • Identified
    Identified

    Booking.com is experiencing an outage that hasn't yet been resolved. Please be aware that bookings made in Booking.com will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings.

    If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Booking.com if you can set up a "fall back" method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves.

Airbnb Booking Retrieval Outage
  • Resolved
    Resolved

    The Airbnb outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 24h. If you seem to have bookings from Airbnb that don't appear in Sirvoy even after 24h you have the option to import these into Sirvoy. Please go to Settings -> Channels -> Airbnb and click “Edit” to check the import tool.

    Any cancellations made during the outage will not be automatically retrieved. If you did receive cancellations, please email us the reservation number and we will be able to update the booking to its cancelled status.

  • Identified
    Identified

    Airbnb is experiencing an outage that hasn't yet been resolved. Please be aware that bookings made in Airbnb will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings.

Expedia Availability/Prices Updates Outage
  • Resolved
    Resolved

    Expedia experienced an outage that has been solved now. The outage involved Expedia not accepting Sirvoy updates of availability and prices. There could have been a temporary discrepancy of availability if you received bookings during this outage period. Expedia fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part.

  • Identified
    Identified

    Expedia is experiencing an outage involving the retrieval of Sirvoy availability and price updates, they are not being accepted by Expedia. There could be a resulting temporary discrepancy of availability and prices while this outage lasts. All pending updates will be retried, so no action is needed on your part.

Apr 2026

Agoda Booking Retrieval Outage
  • Resolved
    Resolved

    The Agoda outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 24h.

    If you seem to have bookings from Agoda that don’t appear in Sirvoy even after 24h then please email us at support@sirvoy.com to let us know and include your username in the email.

  • Identified
    Identified

    Agoda is experiencing an outage that hasn't yet been resolved. Please be aware that bookings made in Agoda will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings.

    If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Agoda if you can set up a "fall back" method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves.

Expedia Outage
  • Resolved
    Resolved

    The Expedia outage has now been resolved. The issue affected both the retrieval of bookings into Sirvoy and Expedia’s acceptance of availability and price updates.

    Booking retrieval:
    Bookings made on Expedia during the outage will automatically import to Sirvoy over time. Please verify a few hours after the outage has ended that all bookings were imported successfully.

    Expedia offers fallback solutions for receiving bookings, modifications, and cancellations by email during outages.

    Availability and prices:
    Expedia has fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part.

    If you received bookings during the outage period, there could have been a temporary discrepancy of availability.

  • Identified
    Identified

    Expedia is experiencing an outage that has not yet been resolved. This is affecting both the retrieval of bookings into Sirvoy and Expedia’s acceptance of Sirvoy availability and price updates.

    Booking retrieval (Expedia → Sirvoy):
    During the outage, bookings and updates made in Expedia are not sent to Sirvoy. After the outage is resolved, Expedia will send any missing bookings and updates to Sirvoy over time.

    Expedia offers fallback solutions for receiving bookings, modifications, and cancellations by email during outages.

    Availability and price updates (Sirvoy → Expedia):
    Availability and price updates are not being accepted by Expedia. This may result in a temporary discrepancy in availability and prices while the outage lasts. All pending updates will be retried, so no action is needed on your part.

    There will be an update here when the outage resolves.

Expedia Outage
  • Resolved
    Resolved

    The Expedia outage has now been resolved. The issue affected both the retrieval of bookings into Sirvoy and Expedia’s acceptance of availability and price updates.

    Booking retrieval:
    Bookings made on Expedia during the outage will automatically import to Sirvoy over time. Please verify a few hours after the outage has ended that all bookings were imported successfully.

    Expedia offers fallback solutions for receiving bookings, modifications, and cancellations by email during outages.

    Availability and prices:
    Expedia has fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part.

    If you received bookings during the outage period, there could have been a temporary discrepancy of availability.

  • Identified
    Identified

    Expedia is experiencing an outage that has not yet been resolved. This is affecting both the retrieval of bookings into Sirvoy and Expedia’s acceptance of Sirvoy availability and price updates.

    Booking retrieval (Expedia → Sirvoy):
    During the outage, bookings and updates made in Expedia are not sent to Sirvoy. After the outage is resolved, Expedia will send any missing bookings and updates to Sirvoy over time.

    Expedia offers fallback solutions for receiving bookings, modifications, and cancellations by email during outages.

    Availability and price updates (Sirvoy → Expedia):
    Availability and price updates are not being accepted by Expedia. This may result in a temporary discrepancy in availability and prices while the outage lasts. All pending updates will be retried, so no action is needed on your part.

    There will be an update here when the outage resolves.

Apr 2026 to Jun 2026

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