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  <id>tag:status.sirvoy.com,2005:/history</id>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com"/>
  <link rel="self" type="application/atom+xml" href="https://status.sirvoy.com/history.atom"/>
  <title>Sirvoy Status - Incident history</title>
  <updated>2026-03-29T02:45:00.000+00:00</updated>
  <author>
    <name>Sirvoy</name>
  </author>
  
<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmncqn50w002n12wbze5ou65e</id>
  <published>2026-03-29T02:45:00.000+00:00</published>
  <updated>2026-03-29T02:45:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmncqn50w002n12wbze5ou65e"/>
  <title>Booking.com Booking Retrieval Outage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 23 minutes</p>
    <p><strong>Affected Components:</strong> Booking.com</p>
    <p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>02:45:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Booking.com is experiencing an outage that hasn&#039;t yet been resolved. Please be aware that bookings made in Booking.com will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings.

If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Booking.com if you can set up a &quot;fall back&quot; method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..</p>
<p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>03:08:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  The Booking.com outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 36h. If you seem to have bookings from Booking.com that don&#039;t appear in Sirvoy even after 36h then please email us at [support@sirvoy.com](mailto:support@sirvoy.com) to let us know and include your username in the email. Any cancellations made during the outage will not be automatically retrieved. If you did receive cancellations, please email us the reservation number and we will be able to update the booking to its cancelled status..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmn4te8rp05559nyzg7yg5jjq</id>
  <published>2026-03-24T14:43:00.000+00:00</published>
  <updated>2026-03-24T16:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmn4te8rp05559nyzg7yg5jjq"/>
  <title>Booking.com Booking Retrieval Outage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 hour and 17 minutes</p>
    <p><strong>Affected Components:</strong> Booking.com</p>
    <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  The Booking.com outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 36h. If you seem to have bookings from Booking.com that don&#039;t appear in Sirvoy even after 36h then please email us at [support@sirvoy.com](mailto:support@sirvoy.com) to let us know and include your username in the email. Any cancellations made during the outage will not be automatically retrieved. If you did receive cancellations, please email us the reservation number and we will be able to update the booking to its cancelled status..</p>
<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>14:43:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Booking.com is experiencing an outage that hasn&#039;t yet been resolved. Please be aware that bookings made in Booking.com will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings.

If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Booking.com if you can set up a &quot;fall back&quot; method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmn42p9l904yh34vkdoleoc7y</id>
  <published>2026-03-24T01:00:00.000+00:00</published>
  <updated>2026-03-24T01:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmn42p9l904yh34vkdoleoc7y"/>
  <title>Airbnb Availability/Prices Updates Outage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 hour and 25 minutes</p>
    <p><strong>Affected Components:</strong> Airbnb</p>
    <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Airbnb is experiencing an outage involving the retrieval of Sirvoy availability and price updates, they are not being accepted by Airbnb. There could be a resulting temporary discrepancy in availability and prices while this outage lasts. All pending updates will be retried, so no action is needed on your part..</p>
<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>02:25:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  Airbnb experienced an outage that has been solved now. The outage involved Airbnb not accepting Sirvoy updates of availability and prices. There could have been a temporary discrepancy of availability if you received bookings during this outage period. Airbnb fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmmv0qe25015cw3c73hsfhd6z</id>
  <published>2026-03-17T17:30:00.000+00:00</published>
  <updated>2026-03-17T17:30:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmmv0qe25015cw3c73hsfhd6z"/>
  <title>Sirvoy Vault Issue</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 hour and 41 minutes</p>
    <p><strong>Affected Components:</strong> Sirvoy Vault</p>
    <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br /><strong>Identified</strong> -
  An issue with the Sirvoy Vault is currently causing a crash error when using text message (SMS) authentication to retrieve credit card details. This affects the ability to view already saved credit card information in the “Booking” view.

Viewing credit card details by using the Google Authenticator message still works as expected. 

Our team is actively working on a solution, and we will update this status once the issue is resolved.

We apologize for the inconvenience. If you have any questions, please contact us at [support@sirvoy.com](mailto:support@sirvoy.com)..</p>
<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>19:11:27</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmmm3pl7m0462q0td73i1foha</id>
  <published>2026-03-11T13:40:00.000+00:00</published>
  <updated>2026-03-11T13:40:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmmm3pl7m0462q0td73i1foha"/>
  <title>Booking.com Booking Retrieval Outage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 36 minutes</p>
    <p><strong>Affected Components:</strong> Booking.com</p>
    <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>13:40:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Booking.com is experiencing an outage that hasn&#039;t yet been resolved. Please be aware that bookings made in Booking.com will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings.

If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Booking.com if you can set up a &quot;fall back&quot; method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..</p>
<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>14:16:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  The Booking.com outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 36h. If you seem to have bookings from Booking.com that don&#039;t appear in Sirvoy even after 36h then please email us at [support@sirvoy.com](mailto:support@sirvoy.com) to let us know and include your username in the email. Any cancellations made during the outage will not be automatically retrieved. If you did receive cancellations, please email us the reservation number and we will be able to update the booking to its cancelled status..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmmkry10o046cvykhl2lgwwbt</id>
  <published>2026-03-10T15:00:00.000+00:00</published>
  <updated>2026-03-10T15:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmmkry10o046cvykhl2lgwwbt"/>
  <title>BookVisit Booking Retrieval Outage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 18 hours and 58 minutes</p>
    <p><strong>Affected Components:</strong> BookVisit</p>
    <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  BookVisit is experiencing an outage that hasn&#039;t yet been resolved. Please be aware that bookings made in BookVisit will not automatically transfer to your Sirvoy account during the outage. We advise you to manually register the bookings that have been made in BookVisit but have not been automatically registered in Sirvoy..</p>
<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>09:58:09</var> GMT+0</small><br /><strong>Resolved</strong> -
  Check the [BookVisit import page](https://secured.sirvoy.com/settings/channels/bookvisit/import) for any bookings or updates that have not been applied in Sirvoy. If so, manually import them. If bookings were both automatically imported and manually added, delete the manually added versions.

If you would like any help, contact us at support@sirvoy.com..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmmeqzcek052f5rolxtyvc7wt</id>
  <published>2026-03-06T10:10:00.000+00:00</published>
  <updated>2026-03-06T10:10:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmmeqzcek052f5rolxtyvc7wt"/>
  <title>Booking.com Booking Retrieval Outage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 39 minutes</p>
    <p><strong>Affected Components:</strong> Booking.com</p>
    <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>10:10:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Booking.com is experiencing an outage that hasn&#039;t yet been resolved. Please be aware that bookings made in Booking.com will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings.

If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Booking.com if you can set up a &quot;fall back&quot; method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..</p>
<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>10:49:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  The Booking.com outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 36h. If you seem to have bookings from Booking.com that don&#039;t appear in Sirvoy even after 36h then please email us at [support@sirvoy.com](mailto:support@sirvoy.com) to let us know and include your username in the email. Any cancellations made during the outage will not be automatically retrieved. If you did receive cancellations, please email us the reservation number and we will be able to update the booking to its cancelled status..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmmiv8oyn009471j6q1lxoj17</id>
  <published>2026-03-05T11:01:00.000+00:00</published>
  <updated>2026-03-05T11:01:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmmiv8oyn009471j6q1lxoj17"/>
  <title>Booking.com Booking Retrieval Outage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 3 days, 20 hours and 4 minutes</p>
    <p><strong>Affected Components:</strong> Booking.com</p>
    <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:01:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Booking.com is experiencing an outage that hasn&#039;t yet been resolved. Please be aware that bookings made in Booking.com will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings.

If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Booking.com if you can set up a &quot;fall back&quot; method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..</p>
<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:33:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  The [Booking.com](http://Booking.com) outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 36h. If you seem to have bookings from [Booking.com](http://Booking.com) that don&#039;t appear in Sirvoy even after 36h then please email us at [**support@sirvoy.com**](mailto:support@sirvoy.com) to let us know and include your username in the email. Any cancellations made during the outage will not be automatically retrieved. If you did receive cancellations, please email us the reservation number and we will be able to update the booking to its cancelled status..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmmavoes20bk95ita7qf9emw8</id>
  <published>2026-03-03T16:55:00.000+00:00</published>
  <updated>2026-03-03T19:18:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmmavoes20bk95ita7qf9emw8"/>
  <title>BookVisit Booking Retrieval Outage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 2 hours and 23 minutes</p>
    <p><strong>Affected Components:</strong> BookVisit</p>
    <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>19:18:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  Check the [BookVisit import page](https://secured.sirvoy.com/settings/channels/bookvisit/import) for any bookings or updates that have not been applied in Sirvoy. If so, manually import them. If bookings were both automatically imported and manually added, delete the manually added versions.

If you would like any help, contact us at support@sirvoy.com..</p>
<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>16:55:00</var> GMT+0</small><br /><strong>Identified</strong> -
  BookVisit is experiencing an outage that hasn&#039;t yet been resolved. Please be aware that bookings made in BookVisit will not automatically transfer to your Sirvoy account during the outage. We advise you to manually register the bookings that have been made in BookVisit but have not been automatically registered in Sirvoy..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmm8zdrtu06eq14itjwp5il7g</id>
  <published>2026-02-28T12:08:00.000+00:00</published>
  <updated>2026-02-28T12:08:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmm8zdrtu06eq14itjwp5il7g"/>
  <title>Airbnb Availability/Prices Updates Outage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 40 minutes</p>
    <p><strong>Affected Components:</strong> Airbnb</p>
    <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>12:08:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Airbnb is experiencing an outage involving the retrieval of Sirvoy availability and price updates, they are not being accepted by Airbnb. There could be a resulting temporary discrepancy in availability and prices while this outage lasts. All pending updates will be retried, so no action is needed on your part..</p>
<p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>12:48:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  Airbnb experienced an outage that has been solved now. The outage involved Airbnb not accepting Sirvoy updates of availability and prices. There could have been a temporary discrepancy of availability if you received bookings during this outage period. Airbnb fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmm56k23100eg13n309tqbn34</id>
  <published>2026-02-27T15:05:00.000+00:00</published>
  <updated>2026-02-27T19:46:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmm56k23100eg13n309tqbn34"/>
  <title>Booking.com Booking Retrieval Outage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 4 hours and 41 minutes</p>
    <p><strong>Affected Components:</strong> Booking.com</p>
    <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>19:46:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>
<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>15:05:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Booking.com is experiencing an outage that hasn&#039;t yet been resolved. Please be aware that bookings made in Booking.com will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings.

If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Booking.com if you can set up a &quot;fall back&quot; method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmm4ziaa613htx4rz6c63b50h</id>
  <published>2026-02-27T14:06:00.000+00:00</published>
  <updated>2026-02-27T15:16:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmm4ziaa613htx4rz6c63b50h"/>
  <title>Booking.com Availability/Prices Updates Outage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 hour and 10 minutes</p>
    <p><strong>Affected Components:</strong> Booking.com</p>
    <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>15:16:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  Booking.com experienced an outage that has been solved now. The outage involved Booking.com not accepting Sirvoy updates of availability and prices. There could have been a temporary discrepancy of availability if you received bookings during this outage period. Booking.com fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part..</p>
<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>14:06:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Booking.com is experiencing an outage involving the retrieval of Sirvoy availability and price updates, they are not being accepted by Booking.com. There could be a resulting temporary discrepancy of availability and prices while this outage lasts. All pending updates will be retried, so no action is needed on your part..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmm0v6v4t02cdt6rlt2w6798v</id>
  <published>2026-02-23T17:55:00.000+00:00</published>
  <updated>2026-02-26T02:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmm0v6v4t02cdt6rlt2w6798v"/>
  <title>Email Delivery Issue</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 2 days, 8 hours and 5 minutes</p>
    <p><strong>Affected Components:</strong> Emails</p>
    <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  The issue that caused delays in email delivery to Microsoft domains ([live.com](http://live.com), [hotmail.com](http://hotmail.com), [outlook.com](http://outlook.com), [msn.com](http://msn.com)) has been resolved.  
Most affected emails have now been delivered. However, some messages may have failed due to timeouts. Please verify delivery and resend if necessary.  
We apologize for any inconvenience caused..</p>
<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>17:55:00</var> GMT+0</small><br /><strong>Identified</strong> -
  At the moment, some customers may experience delays in email delivery to Microsoft email domains, including live.com, hotmail.com, and outlook.com.

Emails are temporarily delayed but are still being retried automatically. We are closely monitoring the situation together with our email provider.

We apologize for any inconvenience and will share further updates as soon as more information becomes available..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmlw82wnq07r9ngh0rwcs9rrc</id>
  <published>2026-02-21T10:00:14.080+00:00</published>
  <updated>2026-02-21T10:00:14.080+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmlw82wnq07r9ngh0rwcs9rrc"/>
  <title>Live Support Temporary Unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 44 minutes</p>
    <p><strong>Affected Components:</strong> Support Desk</p>
    <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>10:00:14</var> GMT+0</small><br /><strong>Identified</strong> -
  A third-party provider is experiencing an issue which is currently causing our **Support phone** to malfunction. We will update the blog when the problem has been resolved, but in the meantime please feel free to use the chat function or send an email to support@sirvoy.com and we will get back to you as soon as possible.

We apologise for any inconvenience..</p>
<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>10:44:14</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmlw84q4i07sf1421v06wsiti</id>
  <published>2026-02-21T09:00:00.000+00:00</published>
  <updated>2026-02-21T09:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmlw84q4i07sf1421v06wsiti"/>
  <title>Live Support Temporary Unavailable</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 7 hours and 18 minutes</p>
    <p><strong>Affected Components:</strong> Support Desk</p>
    <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  A third-party provider is experiencing an issue which is currently causing our **Support phone** to malfunction. We will update the blog when the problem has been resolved, but in the meantime please feel free to **contact us by chat or send an email** to support@sirvoy.com and we will get back to you as soon as possible.

We apologise for any inconvenience..</p>
<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>16:18:28</var> GMT+0</small><br /><strong>Resolved</strong> -
  A third-party provider recently experienced an issue which caused a temporary outage to our Support chat and phone lines. We would like to inform you that this problem has since been resolved and normal service is resumed.

We apologise for any inconvenience..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmli3aek000p8hh8468ysjvge</id>
  <published>2026-02-11T13:45:00.000+00:00</published>
  <updated>2026-02-11T13:45:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmli3aek000p8hh8468ysjvge"/>
  <title>Booking.com Booking Retrieval Outage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 44 minutes</p>
    
    <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>13:45:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Booking.com is experiencing an outage that hasn&#039;t yet been resolved. Please be aware that bookings made in Booking.com will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings.

If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Booking.com if you can set up a &quot;fall back&quot; method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..</p>
<p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  The Booking.com outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 36h. If you seem to have bookings from Booking.com that don&#039;t appear in Sirvoy even after 36h then please email us at [support@sirvoy.com](mailto:support@sirvoy.com) to let us know and include your username in the email. Any cancellations made during the outage will not be automatically retrieved. If you did receive cancellations, please email us the reservation number and we will be able to update the booking to its cancelled status..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmli04g5304mcxo9cenk4xw9i</id>
  <published>2026-02-11T12:10:00.000+00:00</published>
  <updated>2026-02-11T12:10:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmli04g5304mcxo9cenk4xw9i"/>
  <title>Booking.com Booking Retrieval Outage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 hour and 3 minutes</p>
    <p><strong>Affected Components:</strong> Booking.com</p>
    <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>12:10:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Booking.com is experiencing an outage that hasn&#039;t yet been resolved. Please be aware that bookings made in Booking.com will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings.

If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Booking.com if you can set up a &quot;fall back&quot; method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..</p>
<p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>13:13:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  The Booking.com outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 36h. If you seem to have bookings from Booking.com that don&#039;t appear in Sirvoy even after 36h then please email us at [support@sirvoy.com](mailto:support@sirvoy.com) to let us know and include your username in the email. Any cancellations made during the outage will not be automatically retrieved. If you did receive cancellations, please email us the reservation number and we will be able to update the booking to its cancelled status..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cml6v0b7708kxh0phz72t2vs3</id>
  <published>2026-02-03T15:15:00.000+00:00</published>
  <updated>2026-02-03T17:15:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cml6v0b7708kxh0phz72t2vs3"/>
  <title>Sirvoy Vault Issue</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 hour and 42 minutes</p>
    
    <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>17:15:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>
<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>15:15:00</var> GMT+0</small><br /><strong>Identified</strong> -
  An issue at a third-party provider is currently causing our &quot;Sirvoy Vault&quot; feature not to work as expected. It causes you not to be able to view already saved CC details on the &quot;Booking&quot; view in Sirvoy. However, you can still manually add new CC details to bookings, and CC details for bookings originating from channels will still be added.

We are sorry for the inconvenience. Please contact us at support@sirvoy.com if you have any questions regarding this..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmlgcmepf0a044ennqg7h6ycb</id>
  <published>2026-01-30T11:35:00.000+00:00</published>
  <updated>2026-01-30T11:35:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmlgcmepf0a044ennqg7h6ycb"/>
  <title>Booking.com Booking Retrieval Outage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 5 hours and 10 minutes</p>
    <p><strong>Affected Components:</strong> Booking.com</p>
    <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>11:35:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Booking.com is experiencing an outage that hasn&#039;t yet been resolved. Please be aware that bookings made in Booking.com will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings.

If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Booking.com if you can set up a &quot;fall back&quot; method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..</p>
<p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>16:45:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  The Booking.com outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 36h. If you seem to have bookings from Booking.com that don&#039;t appear in Sirvoy even after 36h then please email us at [support@sirvoy.com](mailto:support@sirvoy.com) to let us know and include your username in the email. Any cancellations made during the outage will not be automatically retrieved. If you did receive cancellations, please email us the reservation number and we will be able to update the booking to its cancelled status..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmky6hqdk0hxwytjobhqjczz5</id>
  <published>2026-01-28T14:38:00.000+00:00</published>
  <updated>2026-01-28T16:12:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmky6hqdk0hxwytjobhqjczz5"/>
  <title>Sirvoy Vault Issue</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 hour and 34 minutes</p>
    <p><strong>Affected Components:</strong> Sirvoy Vault</p>
    <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>16:12:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  During the time periods mentioned below, an issue at a third-party provider caused our &quot;Sirvoy Vault&quot; feature not to work as expected. You couldn&#039;t access saved CC details in the &quot;Booking&quot; view as a consequence of this problem. The possibility to add CC details manually and the saving of CC details for bookings originating from channels were not affected. The issue has now been resolved.

We are sorry for the inconvenience. Please contact us at support@sirvoy.com if you have any questions regarding this..</p>
<p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>14:38:00</var> GMT+0</small><br /><strong>Identified</strong> -
  An issue at a third-party provider is currently causing our &quot;Sirvoy Vault&quot; feature not to work as expected. It causes you not to be able to view already saved CC details on the &quot;Booking&quot; view in Sirvoy. However, you can still manually add new CC details to bookings, and CC details for bookings originating from channels will still be added.

We are sorry for the inconvenience. Please contact us at support@sirvoy.com if you have any questions regarding this..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmknvd7t013pz4liiwu3cqvaj</id>
  <published>2026-01-21T09:40:00.000+00:00</published>
  <updated>2026-01-21T09:40:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmknvd7t013pz4liiwu3cqvaj"/>
  <title>Hostelworld Booking Retrieval Outage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 hour</p>
    <p><strong>Affected Components:</strong> Hostelworld</p>
    <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>09:40:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Hostelworld is experiencing an outage that hasn&#039;t yet been resolved. Please be aware that bookings made in Hostelworld will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings.

If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Hostelworld if you can set up a &quot;fall back&quot; method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..</p>
<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>10:40:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  The Hostelworld outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 24h.

If you seem to have bookings from Hostelworld that don’t appear in Sirvoy even after 24h then please email us at support@sirvoy.com to let us know and include your username in the email..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmknvb0dz09mvfzzyj0pvmd0x</id>
  <published>2026-01-21T09:37:00.000+00:00</published>
  <updated>2026-01-21T09:37:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmknvb0dz09mvfzzyj0pvmd0x"/>
  <title>Hostelworld Availability/Prices Updates Outage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 49 minutes</p>
    
    <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>09:37:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Hostelworld is experiencing an outage involving the retrieval of Sirvoy availability and price updates, they are not being accepted by Hostelworld. There could be a resulting temporary discrepancy of availability and prices while this outage lasts. All pending updates will be retried, so no action is needed on your part..</p>
<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>11:25:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  Hostelworld experienced an outage that has been solved now. The outage involved Hostelworld not accepting Sirvoy updates of availability and prices. There could have been a temporary discrepancy of availability if you received bookings during this outage period. Hostelworld fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmkmuisxo01qjb91k2rekenkp</id>
  <published>2026-01-19T15:51:00.000+00:00</published>
  <updated>2026-01-19T15:51:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmkmuisxo01qjb91k2rekenkp"/>
  <title>Booking.com Booking Retrieval Outage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 7 minutes</p>
    
    <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>15:51:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Booking.com is experiencing an outage that hasn&#039;t yet been resolved. Please be aware that bookings made in Booking.com will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings.

If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Booking.com if you can set up a &quot;fall back&quot; method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..</p>
<p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>15:58:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  The Booking.com outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 36h. If you seem to have bookings from Booking.com that don&#039;t appear in Sirvoy even after 36h then please email us at [support@sirvoy.com](mailto:support@sirvoy.com) to let us know and include your username in the email. Any cancellations made during the outage will not be automatically retrieved. If you did receive cancellations, please email us the reservation number and we will be able to update the booking to its cancelled status..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmkf92tir002toq72bnqubojw</id>
  <published>2026-01-15T08:45:00.000+00:00</published>
  <updated>2026-01-15T08:45:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmkf92tir002toq72bnqubojw"/>
  <title>Hostelworld Booking Retrieval Outage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 40 minutes</p>
    <p><strong>Affected Components:</strong> Hostelworld</p>
    <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>08:45:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Hostelworld is experiencing an outage that hasn&#039;t yet been resolved. Please be aware that bookings made in Hostelworld will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings.

If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Hostelworld if you can set up a &quot;fall back&quot; method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves..</p>
<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>09:25:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  The Hostelworld outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 24h.

If you seem to have bookings from Hostelworld that don’t appear in Sirvoy even after 24h then please email us at support@sirvoy.com to let us know and include your username in the email..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Incident/cmkf8zskf0038n141zocx9l53</id>
  <published>2026-01-15T08:28:00.000+00:00</published>
  <updated>2026-01-15T08:28:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/incident/cmkf8zskf0038n141zocx9l53"/>
  <title>Hostelworld Availability/Prices Updates Outage</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 hour and 10 minutes</p>
    <p><strong>Affected Components:</strong> Hostelworld</p>
    <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>08:28:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Hostelworld is experiencing an outage involving the retrieval of Sirvoy availability and price updates, they are not being accepted by Hostelworld. There could be a resulting temporary discrepancy of availability and prices while this outage lasts. All pending updates will be retried, so no action is needed on your part..</p>
<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>09:38:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  Hostelworld experienced an outage that has been solved now. The outage involved Hostelworld not accepting Sirvoy updates of availability and prices. There could have been a temporary discrepancy of availability if you received bookings during this outage period. Hostelworld fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Maintenance/cmeazof2y0006detyvngoawsp</id>
  <published>2025-08-14T06:00:00.000+00:00</published>
  <updated>2025-08-14T06:00:01.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/maintenance/cmeazof2y0006detyvngoawsp"/>
  <title>Maintenance in Progress – Booking.com Integration</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 40 minutes</p>
    <p><strong>Affected Components:</strong> Booking.com</p>
    <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>06:40:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>
<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We are currently performing brief maintenance on the [Booking.com](http://Booking.com) integration.  
During this time, **new reservations coming from** [**Booking.com**](http://Booking.com) **are temporarily delayed**, and **updates sent to** [**Booking.com**](http://Booking.com) **are paused**.  
Please rest assured that **any reservations or updates that occur during this window will be automatically processed** as soon as the maintenance is completed.  
Thank you for your understanding.  
 — The Sirvoy Team.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Maintenance/cme8msmjh00n411f6v1xs4kur</id>
  <published>2025-08-12T14:26:00.000+00:00</published>
  <updated>2025-08-12T14:31:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/maintenance/cme8msmjh00n411f6v1xs4kur"/>
  <title>Upcoming Scheduled Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 5 minutes</p>
    <p><strong>Affected Components:</strong> Booking.com</p>
    <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>14:31:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>
<p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>14:26:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>14:26:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We are planning for a scheduled maintenance during that time..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.sirvoy.com,2005:Maintenance/cm30892ij000u6f6k1cyr8xh8</id>
  <published>2024-11-04T04:00:00.000+00:00</published>
  <updated>2024-11-04T04:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.sirvoy.com/maintenance/cm30892ij000u6f6k1cyr8xh8"/>
  <title> Upcoming Scheduled Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    
    <p><strong>Affected Components:</strong> Backend, PayPal, Myallocator, Payer, Peppol, Support Desk, Website Builder, Siteminder, TripAdvisor, Stripe, iCal, Booking Engine, Hostelworld, Payson, Emails, SMS, Agoda, Google Hotel Ads, Website, BookVisit, Booking.com, Sirvoy Vault, Expedia, Airbnb</p>
    <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  In order to improve security, reliability, and operational performance, we have scheduled routine maintenance on Sirvoy’s servers. Our system will be temporarily unavailable on 2024-11-04 at 04:00 AM UTC

Please note:

* Procure any information you may need from the system before the scheduled maintenance begins.
* Although channel bookings should be retrieved automatically when the maintenance is over, we recommend manually verifying them.
* If connected to Expedia, set up the &quot;fallback&quot; solution there to ensure that you receive bookings through email or fax during longer outages..</p>

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