Sirvoy - Bemærk historie

Sikkerhed Oplever forringet ydeevne

Hjemmeside - Operationel

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apr. 2026
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Backend - Operationel

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apr. 2026
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Reservationsformular - Operationel

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apr. 2026
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Hjemmesidebygger - Operationel

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apr. 2026
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Support Desk - Operationel

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apr. 2026
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Sikkerhed - Begrænset drift

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apr. 2026
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Bemærk historie

jun. 2026

Sirvoy Bankboks problem
  • Løst
    Løst
    This incident has been resolved.
  • Identificeret
    Identificeret

    An issue at a third-party provider is currently causing our "Sirvoy Vault" feature not to work as expected. It causes you not to be able to view already saved CC details on the "Booking" view in Sirvoy. However, you can still manually add new CC details to bookings, and CC details for bookings originating from channels will still be added.

    We are sorry for the inconvenience. Please contact us at support@sirvoy.com if you have any questions regarding this.

Security notice: phishing emails impersonating Sirvoy
  • Undersøger
    Undersøger

    We are aware that some users are receiving phishing emails impersonating Sirvoy. These emails may contain suspicious links or lead to fake login pages designed to look like Sirvoy.

    Please be careful with unexpected emails claiming to be from Sirvoy. Do not click suspicious links, open unexpected attachments, or enter your login details unless you are sure the message is legitimate. If you are unsure, contact Sirvoy Support and we will help verify it.

    Always log in to Sirvoy directly at:

    secured.sirvoy.com

    As a precaution, please check your recent account activity in Sirvoy under:

    Settings > Users > Your activity
    or
    User Profile > Your Activity

    If you see activity you do not recognize, or if you entered your login details through a suspicious email, please change the passwords for both your Sirvoy account and the email account connected to your Sirvoy login. Then contact Sirvoy Support so we can help review the account.

    Our team is actively investigating the reports.

Nedbrud hos Airbnb - Påvirker opdateringer af tilgængelighed/priser
  • Løst
    Løst

    Airbnb oplevede et nedbrud, som nu er løst. Nedbruddet betød, at Airbnb ikke indhentede Sirvoys opdateringer af tilgængelighed og priser. Hvis du har modtaget reservationer i denne udfaldsperiode, så kan det være, at der har været en midlertidig uoverensstemmelse i tilgængeligheden. Airbnb har nu løst problemet og alle opdateringer er blevet sendt på ny, således at Sirvoy og Airbnb igen er synkroniseret. Ingen handling er nødvendig fra din side.

  • Identificeret
    Identificeret

    Airbnb oplever et nedbrud, som betyder at de i øjeblikket ikke er i stand til at indhente oplysninger om tilgængelighed og prisopdateringer fra Sirvoy. Det kan føre til at der opstår en midlertidig uoverensstemmelse mellem tilgængelighed og priser, mens denne afbrydelse varer. Alle opdateringer som ikke gik igennem vil blive sendt på ny, så der er ikke behov for nogen handling fra din side.

maj 2026

SMS delivery status may incorrectly show as pending
  • Løst
    Løst

    This incident has been resolved. SMS messages sent after the fix will show the correct delivery status.

    SMS messages sent before the fix may still show as “Pending,” even if they were successfully delivered to the recipient.

  • Overvåger
    Overvåger
    We implemented a fix and are currently monitoring the result.
  • Identificeret
    Identificeret

    We are investigating an issue where SMS delivery statuses in Sirvoy may incorrectly show as pending, even when the SMS has been delivered.

    SMS delivery itself is not expected to be affected, but the displayed status may be incorrect.

Expedia Outage
  • Løst
    Løst

    The Expedia outage has now been resolved. The issue affected both the retrieval of bookings into Sirvoy and Expedia’s acceptance of availability and price updates.

    Booking retrieval:
    Bookings made on Expedia during the outage will automatically import to Sirvoy over time. Please verify a few hours after the outage has ended that all bookings were imported successfully.

    Expedia offers fallback solutions for receiving bookings, modifications, and cancellations by email during outages.

    Availability and prices:
    Expedia has fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part.

    If you received bookings during the outage period, there could have been a temporary discrepancy of availability.

  • Identificeret
    Identificeret

    Expedia is experiencing an outage that has not yet been resolved. This is affecting both the retrieval of bookings into Sirvoy and Expedia’s acceptance of Sirvoy availability and price updates.

    Booking retrieval (Expedia → Sirvoy):
    During the outage, bookings and updates made in Expedia are not sent to Sirvoy. After the outage is resolved, Expedia will send any missing bookings and updates to Sirvoy over time.

    Expedia offers fallback solutions for receiving bookings, modifications, and cancellations by email during outages.

    Availability and price updates (Sirvoy → Expedia):
    Availability and price updates are not being accepted by Expedia. This may result in a temporary discrepancy in availability and prices while the outage lasts. All pending updates will be retried, so no action is needed on your part.

    There will be an update here when the outage resolves.

Nedbrud hos Booking.com - Hentning af reservationer
  • Løst
    Løst

    Booking.com nedbruddet er nu blevet løst. Hvis du har modtaget reservationer under nedbruddet, bliver de tilføjet automatisk i løbet af de kommende 36 timer. Hvis du mener at have reservationer fra Booking.com, der ikke vises i Sirvoy selv efter 36 timer, så send os en e-mail på support@sirvoy.com og husk at skrive dit brugernavn i emailen. Eventuelle annulleringer af reservationer foretaget under nedbruddet bliver ikke automatisk overført. Hvis du modtog annulleringer, bedes du kontakte os, og sende reservationsnummeret det drejer som om, og vi vil være i stand til at opdatere reservationen til den annullerede status.

  • Identificeret
    Identificeret

    Booking.com oplever en fejl, der endnu ikke er løst. Vær opmærksom på, at reservationer foretaget på Booking.com ikke automatisk overføres til din Sirvoy-konto under nedbruddet. Men efter nedbruddet vil vi med tiden tilføje eventuelle manglende reservationer.

    Hvis du ønsker at tilføje manglende reservationer selv under nedbruddet, anbefaler vi stærkt, at du tjekker med Booking.com, om du kan oprette en "fall back" metode via deres extranet, der gør det muligt for dig at modtage e-mails eller fax med reservationer modtaget fra deres kanal selv under nedbrud. Vær opmærksom på, at eventuelle reservationer, der sendes til dig via "fall back" metoden, ikke overføres automatisk efter nedbruddet, men skal manuelt overføres til din Sirvoy-konto af dig selv.

Nedbrud hos Airbnb - Påvirker indhentning af reservationer
  • Løst
    Løst

    Airbnb-nedbruddet er nu blevet løst. Hvis du har modtaget reservationer under nedbruddet, overføres de automatisk i løbet af de kommende 24 timer. Hvis det ser ud til at du har reservationer fra Airbnb, der ikke vises i Sirvoy, selv efter 24 timer, har du mulighed for at importere disse til Sirvoy. Gå til Indstillinger -> Kanaler -> Airbnb, og klik på "Rediger" for at kontrollere importværktøjet.

    Eventuelle aflysninger foretaget under nedbruddet overføres ikke automatisk. Hvis du har modtaget aflysninger, bedes du sende os en email med reservationsnummeret, så vi kan opdatere reservationen til den aflyste status.

  • Identificeret
    Identificeret

    Airbnb er ramt af et nedbrud, som endnu ikke er løst. Vær opmærksom på, at reservationer foretaget i Airbnb ikke automatisk overføres til din Sirvoy konto under nedbruddet. Men efter nedbruddet overfører vi løbende de eventuelt manglende reservationer.

Nedbrud hos Expedia - Opdateringer af tilgængelighed/priser
  • Løst
    Løst

    Expedia oplevede afbrydelser, der er nu er løst. Udfaldet involverede, at Expedia ikke accepterede Sirvoys opdateringer af tilgængelighed og priser. Der kunne have været en midlertidig uoverensstemmelse med tilgængeligheden, hvis du modtog reservationer i løbet af denne udfaldsperiode. Expedia løste problemet, alle afventende opdateringer blev prøvet igen, og begge systemer er nu opdateret i overensstemmelse hermed. Ingen handling er nødvendig fra din side.

  • Identificeret
    Identificeret

    Expedia oplever afbrydelser, der involverer hentning af Sirvoy tilgængelighed og prisopdateringer, de accepteres ikke af Expedia. Der kan være en resulterende midlertidig uoverensstemmelse mellem tilgængelighed og priser, mens denne afbrydelse er i gang. Alle afventende opdateringer vil blive prøvet igen, så der er ikke behov for nogen handling fra din side.

apr. 2026

Nedbrud hos Agoda - Hentning af reservationer
  • Løst
    Løst

    Agoda nedbruddet er nu blevet løst. Hvis du har modtaget reservationer under nedbruddet, bliver de tilføjet automatisk i løbet af de kommende 24 timer.

    Hvis du mener at have reservationer fra Agoda, der ikke vises i Sirvoy selv efter 24 timer, så send os en e-mail på support@sirvoy.com og husk at skrive dit brugernavn i emailen.

  • Identificeret
    Identificeret

    Agoda oplever en fejl, der endnu ikke er løst. Vær opmærksom på, at reservationer foretaget på Agoda ikke automatisk overføres til din Sirvoy-konto under nedbruddet. Men efter nedbruddet vil vi med tiden tilføje eventuelle manglende reservationer.

    Hvis du ønsker at tilføje manglende reservationer selv under nedbruddet, anbefaler vi stærkt, at du tjekker med Agoda, om du kan oprette en "fall back" metode via deres extranet, der gør det muligt for dig at modtage e-mails eller fax med reservationer modtaget fra deres kanal selv under nedbrud. Vær opmærksom på, at eventuelle reservationer, der sendes til dig via "fall back" metoden, ikke overføres automatisk efter nedbruddet, men skal manuelt overføres til din Sirvoy-konto af dig selv.

Expedia Outage
  • Løst
    Løst

    The Expedia outage has now been resolved. The issue affected both the retrieval of bookings into Sirvoy and Expedia’s acceptance of availability and price updates.

    Booking retrieval:
    Bookings made on Expedia during the outage will automatically import to Sirvoy over time. Please verify a few hours after the outage has ended that all bookings were imported successfully.

    Expedia offers fallback solutions for receiving bookings, modifications, and cancellations by email during outages.

    Availability and prices:
    Expedia has fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part.

    If you received bookings during the outage period, there could have been a temporary discrepancy of availability.

  • Identificeret
    Identificeret

    Expedia is experiencing an outage that has not yet been resolved. This is affecting both the retrieval of bookings into Sirvoy and Expedia’s acceptance of Sirvoy availability and price updates.

    Booking retrieval (Expedia → Sirvoy):
    During the outage, bookings and updates made in Expedia are not sent to Sirvoy. After the outage is resolved, Expedia will send any missing bookings and updates to Sirvoy over time.

    Expedia offers fallback solutions for receiving bookings, modifications, and cancellations by email during outages.

    Availability and price updates (Sirvoy → Expedia):
    Availability and price updates are not being accepted by Expedia. This may result in a temporary discrepancy in availability and prices while the outage lasts. All pending updates will be retried, so no action is needed on your part.

    There will be an update here when the outage resolves.

Expedia Outage
  • Løst
    Løst

    The Expedia outage has now been resolved. The issue affected both the retrieval of bookings into Sirvoy and Expedia’s acceptance of availability and price updates.

    Booking retrieval:
    Bookings made on Expedia during the outage will automatically import to Sirvoy over time. Please verify a few hours after the outage has ended that all bookings were imported successfully.

    Expedia offers fallback solutions for receiving bookings, modifications, and cancellations by email during outages.

    Availability and prices:
    Expedia has fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part.

    If you received bookings during the outage period, there could have been a temporary discrepancy of availability.

  • Identificeret
    Identificeret

    Expedia is experiencing an outage that has not yet been resolved. This is affecting both the retrieval of bookings into Sirvoy and Expedia’s acceptance of Sirvoy availability and price updates.

    Booking retrieval (Expedia → Sirvoy):
    During the outage, bookings and updates made in Expedia are not sent to Sirvoy. After the outage is resolved, Expedia will send any missing bookings and updates to Sirvoy over time.

    Expedia offers fallback solutions for receiving bookings, modifications, and cancellations by email during outages.

    Availability and price updates (Sirvoy → Expedia):
    Availability and price updates are not being accepted by Expedia. This may result in a temporary discrepancy in availability and prices while the outage lasts. All pending updates will be retried, so no action is needed on your part.

    There will be an update here when the outage resolves.

apr. 2026 til jun. 2026

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