Sirvoy - SMS Delivery Issue – Incident details

All systems operational

SMS Delivery Issue

Resolved
Major outage
Started 19 days agoLasted 1 day

Affected

Messaging services

Major outage from 7:29 AM to 9:00 PM

SMS

Major outage from 7:29 AM to 9:00 PM

Updates
  • Resolved
    Resolved

    The problem that resulted in non-delivery of SMS has been resolved. This was caused by a temporary performance issue at our SMS providers side. If you sent any SMS during the outage period please make sure to resend it.

    Area affected: Globally

  • Identified
    Identified

    We are currently experiencing an issue affecting SMS delivery for some customers. This is due to an outage with our third-party SMS providers.

    As a result, some SMS messages may be delayed or not delivered at this time. Messages currently queued will be delivered automatically once service has been restored.

    Our provider is actively working to resolve the issue, and we are monitoring the situation closely.

    We apologise for any inconvenience this may cause and will provide further updates as soon as more information becomes available.