Sirvoy - SMS delivery status may incorrectly show as pending – Incident details

All systems operational

SMS delivery status may incorrectly show as pending

Resolved
Degraded performance
Started 2 months agoLasted about 5 hours

Affected

Messaging services

Degraded performance from 9:00 AM to 2:28 PM, Operational from 2:28 PM to 2:28 PM

SMS

Degraded performance from 9:00 AM to 2:28 PM, Operational from 2:28 PM to 2:28 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. SMS messages sent after the fix will show the correct delivery status.

    SMS messages sent before the fix may still show as “Pending,” even if they were successfully delivered to the recipient.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We are investigating an issue where SMS delivery statuses in Sirvoy may incorrectly show as pending, even when the SMS has been delivered.

    SMS delivery itself is not expected to be affected, but the displayed status may be incorrect.