Sirvoy - SMS delivery status may incorrectly show as pending – Incidentdetails

Alle systemen operationeel

SMS delivery status may incorrectly show as pending

Opgelost
Verminderde prestaties
Begon op 2 maanden geledenDuurde ongeveer 5 uur

Getroffen

Communicatiefunctionaliteiten

Verminderde prestaties van 9:00 AM naar 2:28 PM, Operationeel van 2:28 PM naar 2:28 PM

SMS

Verminderde prestaties van 9:00 AM naar 2:28 PM, Operationeel van 2:28 PM naar 2:28 PM

Updates
  • Opgelost
    UTC
    Opgelost

    This incident has been resolved. SMS messages sent after the fix will show the correct delivery status.

    SMS messages sent before the fix may still show as “Pending,” even if they were successfully delivered to the recipient.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Geïdentificeerd
    UTC
    Geïdentificeerd

    We are investigating an issue where SMS delivery statuses in Sirvoy may incorrectly show as pending, even when the SMS has been delivered.

    SMS delivery itself is not expected to be affected, but the displayed status may be incorrect.