Sirvoy - Expedia Availability/Prices Updates Outage – Incident details

Expedia experienced an outage that has been solved now. The outage involved Expedia not accepting Sirvoy updates of availability and prices. There could have been a temporary discrepancy of availability if you received bookings during this outage period. Expedia fixed the issue, all pending updates were retried, and both systems have now been updated accordingly. No action is needed on your part.

The Expedia outage has now been resolved. Please be aware that bookings made in Expedia during the outage will not automatically transfer to your Sirvoy account during or after the outage. Please make sure you find and transfer any bookings made manually.

We strongly advise that if you have received any bookings through your fallback method (email/fax) enter any such bookings manually into Sirvoy, as soon as possible, as they will not be imported automatically after the outage ended. If you currently don’t have a fallback solution setup with Expedia then we recommend that you check with Expedia if you can set it up through their extranet. That will enable you to receive e-mail or faxes with the bookings received from their channel even during outages.