Sirvoy - SMS delivery status may incorrectly show as pending – Detalles del incidente

Sistemas funcionando con normalidad

SMS delivery status may incorrectly show as pending

Resuelto
Rendimiento degradado
Iniciado el hace 2 mesesDuró alrededor de 5 horas

Afectado

Servicios de mensajería

Rendimiento degradado de 9:00 AM a 2:28 PM, En funcionamiento de 2:28 PM a 2:28 PM

SMS

Rendimiento degradado de 9:00 AM a 2:28 PM, En funcionamiento de 2:28 PM a 2:28 PM

Actualizaciones
  • Resuelto
    UTC
    Resuelto

    This incident has been resolved. SMS messages sent after the fix will show the correct delivery status.

    SMS messages sent before the fix may still show as “Pending,” even if they were successfully delivered to the recipient.

  • Supervisando
    UTC
    Supervisando
    We implemented a fix and are currently monitoring the result.
  • Identificado
    UTC
    Identificado

    We are investigating an issue where SMS delivery statuses in Sirvoy may incorrectly show as pending, even when the SMS has been delivered.

    SMS delivery itself is not expected to be affected, but the displayed status may be incorrect.