Sirvoy - Hostelworld Booking Retrieval Outage – Incident details

Booking.com experiencing major outage

Hostelworld Booking Retrieval Outage

Resolved
Major outage
Started 3 months ago

Affected

Channel Integrations

Major outage from 8:50 PM to 8:25 AM, Operational from 8:25 AM to 12:00 AM

Hostelworld

Major outage from 8:50 PM to 8:25 AM, Operational from 8:25 AM to 12:00 AM

Updates
  • Resolved
    Resolved

    The Hostelworld outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 24h.

    If you seem to have bookings from Hostelworld that don’t appear in Sirvoy even after 24h then please email us at support@sirvoy.com to let us know and include your username in the email.

  • Identified
    Identified

    Hostelworld is experiencing an outage that hasn't yet been resolved. Please be aware that bookings made in Hostelworld will not automatically transfer to your Sirvoy account during the outage. However after the outage we will over time add any missing bookings.

    If you wish to be able to add any missed bookings even during the outage then we strongly advise that you check with Hostelworld if you can set up a "fall back" method through their extranet that will enable you to receive e-mail or faxes with the bookings received from their channel even during outages. Please be aware that any bookings sent to you through the fallback solution will not be automatically transferred after the outage ended but have to be manually transferred to your Sirvoy account by yourselves.