Sirvoy - BookVisit Booking Retrieval Outage – Incident details

Booking.com experiencing major outage

BookVisit Booking Retrieval Outage

Resolved
Major outage
Started 3 days agoLasted about 2 hours

Affected

Channel Integrations

Major outage from 10:32 AM to 12:47 PM

BookVisit

Major outage from 10:32 AM to 12:47 PM

Updates
  • Resolved
    Resolved

    The Booking.com outage has now been resolved. If you have received any bookings during the outage then they should be added automatically over the coming 36h. If you seem to have bookings from Booking.com that don't appear in Sirvoy even after 36h then please email us at support@sirvoy.com to let us know and include your username in the email. Any cancellations made during the outage will not be automatically retrieved. If you did receive cancellations, please email us the reservation number and we will be able to update the booking to its cancelled status.

  • Identified
    Identified

    BookVisit is experiencing an outage that hasn't yet been resolved. Please be aware that bookings made in BookVisit will not automatically transfer to your Sirvoy account during the outage. We advise you to manually register the bookings that have been made in BookVisit but have not been automatically registered in Sirvoy.